Returns and refunds
Returns/Refund Policy
At Root Wata, we strive to ensure your satisfaction with our products. To facilitate a smooth return and refund process, please review the following guidelines:
Return and Refund Requests:
- Eligibility: Requests for returns or refunds must be made within 7 days from the date you received your order.
- How to Request: To initiate a return or refund, please email us at [email protected] with your order details and the reason for your request.
- Evaluation: Each return and refund request is reviewed on a case-by-case basis to ensure fair and just processing.
Damaged or Defective Products:
- Reporting: If your order arrives damaged or defective, please contact us immediately at [email protected].
- Instructions: Include photos of the damaged product and your order details in your email. We will provide you with further instructions on how to proceed.
Preorder Disclaimer
Preorder products are non-refundable unless received damaged. Due to the nature of preorders, we are unable to accommodate refunds or returns due to a change of mind. If you receive a defective product, we are happy to assist. We reserve the right to adjust this policy at our discretion.
Additional Information:
- Processing Time: Once your return or refund request is approved, we will process it within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Shipping Costs: In cases where the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, the customer may be responsible for shipping costs associated with the return.
We are committed to providing high-quality products and excellent customer service. If you have any questions or need further assistance, please do not hesitate to reach out to us at [email protected].
By placing an order on rootwata.com, you confirm that you have read, understood, and agree to our policies.